Privacy Policy

At Canopie, we understand how important the privacy of your information is. This policy tells you what information we collect, what we do with that information, what options you have regarding what information you share, and the security of the information we store.

By using or accessing Canopie in any way, you hereby agree to the collection and use of your information as described in this policy. We encourage you to read this Privacy Policy carefully to fully understand how your information will be collected, used, stored, and shared.

I. What information we collect, and how we use it

Personal Information

“Personal Information” means any information that could be used to contact or identify you. During the course of Canopie you will be asked questions about your physical and mental health, and health related data will be generated by your use of the program. All of this constitutes Personal Information.

This information is used by Canopie to allow the proper functioning of the program, to customize it to you, and to investigate problems with the program or analyze use. We may use it to evaluate and improve the program. We may also “de-personalize” the data, meaning strip it of all identifying information, and examine it ourselves or aggregate and share it with others, for example, in order to demonstrate user response to the program or evaluate effectiveness. In these cases, your personal data will not be identifiable as yours.

For all of these purposes, we may combine Personal Information with Non-Personal Information. We may continue to use your data even after you have discontinued your use of Canopie.

If you would like access to the information we hold about you or for us to delete your details please email us at


If you enjoy Canopie, we may ask if you would like to provide a testimonial of your experience with the program. Providing this testimonial is entirely voluntary. If you choose to provide us with a testimonial, you grant us the right to use this testimonial within canopie and outside of canopie, such as in advertising, and to share it with third parties; for example, potential clients, without royalty or other payments to you.


We use your email address to provide you with a guided program and keep in touch with you about your progress in Canopie and to encourage you to meet your goals within the program. If you do not wish to receive these emails, you may opt-out at any time.

Your email is also used to contact you when necessary about changes in Canopie policy. It is your responsibility to ensure the accuracy of your Personal Information, including your email. If your personal information is not accurate, we may not be able to contact you, including regarding changes to our Terms of Use or Privacy Policy. Please note that, if we are not able to send you emails regarding changes in policy, either due to inaccurate Personal Information or because you have unsubscribed from Canopie emails, your use of Canopie will still be governed by any notices of change in policy contained within such emails.

Non-Personal Information

“Non-Personal Information” means information that cannot be used to identify you. When you use Canopie, we receive and record information connected to the use of our site, which may include your IP address, device identification and information, browser information, “cookie” (small files that we transfer to your browser or device that allow the program to recognize your browser or device) information, and the pages visited or features used. This information allows us to evaluate how users are using the program, and to adjust the program accordingly to better meet user needs (for example, eliminating unused features or expanding popular ones). We may also share this information, with identifying information removed, with other entities for business purposes, for example in the case of a health-care provider considering entering into a contract with Canopie. In any such case, your Personal Information will not be identifiable as yours. We may continue to use your data in anonymous form, even after you have discontinued your use of canopie.

Children under 13

Canopie is not for children under 13, and we do not knowingly collect information from children under 13. If you are under 13, do not attempt to use Canopie. If we discover or are made aware that we have collected information from a child under the age of 13, we will remove this information as soon as possible.

Emails sent to Canopie

This privacy policy does not apply in any way to ideas, inventions, concepts, information, content, or business information sent by email, text message, or paper mail (traditional postal mail) to Canopie. If you wish to keep ideas, inventions, concepts, information, content, or business information proprietary or private, do not send them to canopie via email, text, or postal mail.

Third-Party Sites

​Canopie contains links to other sites, offered as a convenience to our users. This Privacy Policy does not apply to any third party sites entered via canopie or otherwise, and canopie. does not endorse nor guarantee the privacy policy of any third-party site. You should read the privacy policy governing any third-party site you enter.

​We have endeavored to make it clear when you are leaving Canopie. Links to sites outside of Canopie will generally be text links (text which is purple and clickable, like this), and the sites will open in a new window, or you will be advised that you are leaving Canopie. Any time you click on a text link and a new window opens, you should assume that you have left the canopie site, and that this Privacy Policy no longer applies. If you are ever unsure of whether you are still within canopie, you should assume that you are not, and act accordingly to protect your private information.

II. Security of your information on Canopie

The security of your Personal Information is a priority for Canopie. We have put measures in place designed to limit access to your Personal Information to designated employees who need such access for the performance of their duties.

However, unauthorized access is always possible. Therefore, we cannot guarantee the security of your data, and cannot be held responsible in the case of an unauthorized breach of our security.

III. Who do we share your information with?

Canopie does not share your Personal Information with third parties. Canopie will share Non-Personal Information in the following cases:

  • As described above, in aggregated, non-identifiable form, with third parties, for the purposes of evaluating or demonstrating the use or effectiveness of Canopie, conducting research, or other business purposes.
  • To comply with legal requirements such as laws, regulations, court orders, subpoenas, or search warrants.
  • In the case of a merger, buyout, sale of assets, or bankruptcy, your information may be transferred to a third party. In this case, your information will continue to be governed by this Privacy Policy unless any changes are made to this Policy, which would be in accordance with the process described below in “Changes to this Policy.”
  • After specifically asking for and receiving your consent, such as if you choose to utilize Canopie’s features allowing you to keep a friend or your mental health professional updated on your progress (also see “Other People’s Information,” above.

Canopie reserves the right to access and disclose any user information in the event that we reasonably believe such action necessary to enforce or apply Canopie’s Terms of Use or other agreements, or to protect Canopie's rights, property (intellectual or physical), or safety, or that of its employees, users, or others.

IV. Medical advice or guidance

It is important that you understand that Canopie is not a healthcare provider or professional and is not a replacement for your mental healthcare provider. Canopie assumes no obligation to report to you, your family, law enforcement or others any threat to yourself or others that you may disclose when using Canopie.

Furthermore, Canopie assumes no liability to you or any other party, and on your and your heirs’ and successors’ behalf you release Canopie from any liability, arising from our failure or refusal to report to you, your family, law enforcement or others any threats to yourself or others that you may disclose when using Canopie.

Notwithstanding the foregoing, you hereby give permission to Canopie and any other user of Canopie (or recipient of information that you disclose on Canopie) to disclose and release to any party (e.g., law enforcement, medical professionals, actual or suspected intended victims of violence) any information that you disclose on Canopie if we or such other person believes you intend harm to yourself or others.

​V. EU Citizens

​Please note that your data will be stored on our servers outside of the European Union, in the US and other countries. In all cases we will continue to safeguard your information to be in line with GDPR guidance.

VI. Filing a Complaint

If you have questions or concerns about how your personal information or general data is being handled, please get in touch at If you have wish to file a complaint about our privacy policy or how your data is being handled, you may report it to the data protection authority that is authorized to hear those concerns.

VII. Changes to this Policy

This policy may change. If it does, we will notify you by email, if you have chosen to receive emails from us, and/or by placing a notification on the Canopie website, prior to when the changes take effect. Please read these notices thoroughly. Continuing to use Canopie after this notice has been posted or sent out will constitute acceptance of the new Privacy Policy. Please note that if you have chosen not to receive emails from us, or have not provided us with an accurate email address, your use of Canopie will still be governed by the legal notices contained in such notification emails. We recommend that you check the Canopie website periodically for changes to this Privacy Policy and Terms of Use.

If you do not accept the changes made to the Privacy Policy, you must stop using Canopie immediately. Our use of your information is governed by the Privacy Policy in effect at the time of collection.

VIII. Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact us at