At Canopie, we understand how important the privacy of your information is. This policy tells you what information we collect, what we do with that information, what options you have regarding what information you share, and the security of the information we store.
I. What information we collect, and how we use it
“Personal Information” means any information that could be used to contact or identify you. During the course of Canopie you will be asked questions about your physical and mental health, and health related data will be generated by your use of the program. All of this constitutes Personal Information.
This information is used by Canopie to allow the proper functioning of the program, to customize it to you, and to investigate problems with the program or analyze use. We may use it to evaluate and improve the program. We may also “de-personalize” the data, meaning strip it of all identifying information, and examine it ourselves or aggregate and share it with others, for example, in order to demonstrate user response to the program or evaluate effectiveness. In these cases, your personal data will not be identifiable as yours.
For all of these purposes, we may combine Personal Information with Non-Personal Information. We may continue to use your data even after you have discontinued your use of Canopie.
If you would like access to the information we hold about you or for us to delete your details please email us at firstname.lastname@example.org.
If you enjoy Canopie, we may ask if you would like to provide a testimonial of your experience with the program. Providing this testimonial is entirely voluntary. If you choose to provide us with a testimonial, you grant us the right to use this testimonial within canopie and outside of canopie, such as in advertising, and to share it with third parties; for example, potential clients, without royalty or other payments to you.
We use your email address to provide you with a guided program and keep in touch with you about your progress in Canopie and to encourage you to meet your goals within the program. If you do not wish to receive these emails, you may opt-out at any time.
“Non-Personal Information” means information that cannot be used to identify you. When you use Canopie, we receive and record information connected to the use of our site, which may include your IP address, device identification and information, browser information, “cookie” (small files that we transfer to your browser or device that allow the program to recognize your browser or device) information, and the pages visited or features used. This information allows us to evaluate how users are using the program, and to adjust the program accordingly to better meet user needs (for example, eliminating unused features or expanding popular ones). We may also share this information, with identifying information removed, with other entities for business purposes, for example in the case of a health-care provider considering entering into a contract with Canopie. In any such case, your Personal Information will not be identifiable as yours. We may continue to use your data in anonymous form, even after you have discontinued your use of canopie.
Children under 13
Canopie is not for children under 13, and we do not knowingly collect information from children under 13. If you are under 13, do not attempt to use Canopie. If we discover or are made aware that we have collected information from a child under the age of 13, we will remove this information as soon as possible.
Emails sent to Canopie
II. Security of your information on Canopie
The security of your Personal Information is a priority for Canopie. We have put measures in place designed to limit access to your Personal Information to designated employees who need such access for the performance of their duties.
However, unauthorized access is always possible. Therefore, we cannot guarantee the security of your data, and cannot be held responsible in the case of an unauthorized breach of our security.
III. Who do we share your information with?
Canopie does not share your Personal Information with third parties. Canopie will share Non-Personal Information in the following cases:
- As described above, in aggregated, non-identifiable form, with third parties, for the purposes of evaluating or demonstrating the use or effectiveness of Canopie, conducting research, or other business purposes.
- To comply with legal requirements such as laws, regulations, court orders, subpoenas, or search warrants.
- After specifically asking for and receiving your consent, such as if you choose to utilize Canopie’s features allowing you to keep a friend or your mental health professional updated on your progress (also see “Other People’s Information,” above.
IV. Medical advice or guidance
It is important that you understand that Canopie is not a healthcare provider or professional and is not a replacement for your mental healthcare provider. Canopie assumes no obligation to report to you, your family, law enforcement or others any threat to yourself or others that you may disclose when using Canopie.
Furthermore, Canopie assumes no liability to you or any other party, and on your and your heirs’ and successors’ behalf you release Canopie from any liability, arising from our failure or refusal to report to you, your family, law enforcement or others any threats to yourself or others that you may disclose when using Canopie.
Notwithstanding the foregoing, you hereby give permission to Canopie and any other user of Canopie (or recipient of information that you disclose on Canopie) to disclose and release to any party (e.g., law enforcement, medical professionals, actual or suspected intended victims of violence) any information that you disclose on Canopie if we or such other person believes you intend harm to yourself or others.
V. EU Citizens
Please note that your data will be stored on our servers outside of the European Union, in the US and other countries. In all cases we will continue to safeguard your information to be in line with GDPR guidance.
VI. Filing a Complaint
VII. Changes to this Policy
VIII. Contact Us